Q:
I've seen other companies that use "DVD World" in
their company name, are they related to The DVD World Company?
A: No,
this is the only Official DVD World site. Only this site and the sites that
are located on the Tabs of this site are divisions of The DVD World Company,
any other site is not to be trusted and is not a trust worthy company as
they are using the DVD World name illegally.
Q:
Can I use the DVD World logos on my website?
A:
The DVD World name & logo are either Trademarks or Registered Trademarks of
The DVD World Company are cannot be used without the permission of The DVD
World Company. Any use without permission of the DVD World name or logo may
constitute Trademark Infringement.
Q: Can
businesses order from the site?
A:
Businesses can buy from DVD Destination and will receive discounts based on how many
items are purchased. For more information e-mail distribution@dvdworldonline.com
or call (631) 580-0101.
Q: Can DVD Destination supply libraries?
A: Yes, DVD Destination can supply libraries, and also offers discounts to libraries. For more
information please e-mail distribution@dvdworldonline.com
or call (631) 580-0101.
Q: How long
will it take for my order to ship?
A: All items
that are IN STOCK will ship within 24 hours of you placing your order.
Back-Order items take 1-2 weeks to ship and Pre-Orders ship on or before their
set release date. There may be a delay of a day, or two, on
your first order due to Credit Card Verification reasons. eChecks can also be
delayed in shipment.
Q: How long
will it take for me to receive my order?
A: That
depends on which Shipping Method you choose during the Check Out process.
Generally the fastest & cheapest shipping method is Priority Mail which has a
delivery time of 1-4 days. You can view all the various Shipping Rates during
the Check Out process and choose the option that works best for you.
Q: There is
an item I want that is not listed on the site, is it available?
A: If there
is an item that you would like to order that is not shown on the site, you can
e-mail us at sales@dvdworldonline.com
or call us at (631) 580-0101 and we will see if the item is available.
Q: I want to
place an order but don't feel comfortable ordering over the internet, how can I
place my order?
A: You can
call DVD Destination at (631) 580-0101 and we will take your order over the phone.
Q: How
secure is the encryption on the site?
A: DVD Destination uses
128-byte encryption from GeoTrust, the most advanced encryption technology in the world, to make sure that no one will be
able to get your personal information.
Q: When will
I be billed for Pre-Order items?
A: You will
be billed when the item ships.
Q:
I haven't received my order yet, what
should I do?
A:
If more than 5 days have passed since
your order was placed e-mail
CustomerService@DVDWorldOnline.com and they
will check on your order, and send a Replacement if necessary.
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